Customer Loyalty Live (6 CD set)

Product Description

What's inside: Jeffrey's #1 Audience-Rated Customer Loyalty Seminar, Inc. Magazine Conference. Real-world answers about serving customers memorably, keeping them loyal, and creating word-of-mouth advertising to build your business.

Breakdown:

• Disc 1 Track 1: Introduction
• Disc 1 Track 2: New Service Rules for the 21st Century
• Disc 2 Track 1: What's Wrong With Your Customer Service? Plenty!
• Disc 2 Track 2: Self-Evaluation: Rate Your You!
• Disc 3 Track 1: Service Principles Precede Company Policy
• Disc 3 Track 2: The Response Matters (Not the Problem)
• Disc 4 Track 1: What Does It Cost To Lose A Customer? Plenty!
• Disc 4 Track 2: Magic Words That Build Loyalty
• Disc 5 Track 1: More Loyalty Success Strategies
• Disc 5 Track 2: Stories and Secrets for Loyalty Success
• Disc 6 Track 1: Positive Attitude = Personal Success
• Disc 6 Track 2: 33.5 New Rules of the Loyalty Game

Plus! The workbook includes:

• 10.5 Reasons Why Your Service Is Bad.
• Self-Test: How To Rate Your You.
• The Circle of Creativity
• 12.5 Principles of Customer Service Success
• How Customers Talk
• The New Rules of The Game
• What Customers Want
• 12.5 Principles of Life-Long Learning
• Self-Evaluation Test
• Secret Words

Wait, there's more!

Complete with instructional workbook, these CDs reflect issues discussed in Jeffrey's book, Customer Satisfaction is Worthless, Customer Loyalty is Priceless.