THE BEST OF Customer Satisfaction is Worthless, Customer Loyalty is Priceless by Jeffrey Gitomer CD Set

Product Description

The Best of Customer Satisfaction is Worthless, Customer Loyalty is Priceless - not quite a book on cd.

Jeffrey reads the best collected material from his best-selling book on this audio only CD. Each track is an exact recording of a chapter from the book.

Disc 1

• TRACK 1: To Serve is to Rule
• TRACK 2: Introducing the Most Important Person in the World
• TRACK 3: Loyalty. What is it? How do you get it?
• TRACK 4: What's wrong with (your) customer service?
• TRACK 5: Principle before Policy -- the new rules for customer service and the 12.5 Principles of Customer Service Success

Disc 2

• TRACK 1:The Friendly Factor -- how full of it are you?