PJay
selling to someone in a bad mood? Posted 8:21 PM on 07/10/10The best and most loyal clients come as a result of relationship-building. Focusing on the person rather than the dollar sign is cruciasl. Listening to and being patient with a crabby client may be the long way around, but are well worth the effort to begin and maintain someone as a client. Positive attitudes are contagious-- being cheerful and upbeat about your product or service is likely to lift your client's mood. Associating you and your product or service with feeling better can only be a good thing!
