Got a great success story to share? How about a sales disaster that no one should have to live through again? Got a new idea or a question on cold calling, closing, communication, finding prospects, overcoming objections, developing leads, improving customer service, honing your management skills, improving your creativity, or getting a better attitude? Well, this is your moment to shine, get some feedback, and to check out what everybody else is up to.
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TLee
Instant Messengers- (IM's)
Posted 3:50 PM on 05/08/08 -
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I have heard many different opinions on the topic of instant messengers in relation to contacting and communicating with prospects and clients. Is it a good method of contact, or a poor use of time? That is the question. The old fashion way of contacting and communicating with someone was to pick up the phone and dial. Nowadays, so many people communicate through email and other online forms, i.e. instant messenger, that it may be the direction business communication is moving. I would like to hear what the great minds of the Gitomer Sales forum believe. Not only believe, but what they have actually experienced and can justify.
Joe
good power questions
Posted 12:33 PM on 05/08/08 -
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I'm looking for a book that would help me structure real power lead in and follow up questions. I don't know what to buy, too many people are writing books, and how do I know that I`m not following a wrong strategy?
Jovan
Down and Out? Try This...
Posted 3:14 AM on 05/08/08 -
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I would like to praise someone. Someone who is consistently good at what he does. In Australia homeless people (and the long term unemployed) have the opportunity to help themselves by selling copies of "The Big Issue" (an independent current affairs and entertainment magazine) for $5.00. The vendors get to keep half of the cover price for each magazine they sell.
There is one vendor who outshines the others. I'm pretty sure these guys have to “play within the rules” and not make pests of themselves. They all receive the same training, have to sign a code of conduct and wear identification. I’m also pretty sure they get rostered on to their various street corner locations. Yet despite the "level playing field" Tony G manages from what I can see to continually outsell his contemporaries.
Why?
Because it’s the way he works for each and every sale. He uses a bit of showmanship to present the magazine, yet he is not intrusive. Despite the repeated knock backs and people deliberately avoiding him by pretending not to see him he never shows any angst or displeasure. And when he makes a sale, he smile and thanks the customer.
There was a national holiday the other week which gave us Friday off. Imagine a 3 day weekend! On the Monday morning I spotted Tony G giving the same high level effort that he does on any other day. I just had to ask him if he found the going difficult and I even commented on what a hard sell it would have to be for a Monday morning.
Despite my poor attitude, his reply was this "I only have to find the people with money still in their pockets after the weekend." Was he making sales? Yes he was!!
Inspiration can come from many sources. Tony G’s inspirational attitude towards selling is certainly one of them.
Arthur M
Jeffrey has credibility?
Posted 10:54 PM on 05/06/08 -
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Does Jeffrey have records or anyone know of his former sales companies he's been in? I know he talks alot about him being the sales authority and was curious to know if he has actual companies he has built or he just writes books to make a quick buck? Thanks
KenCalhoun
Credibility and Positioning for Sales Success
Posted 8:12 AM on 05/06/08 -
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Hi - I'm a well-known stock trading figure; my sales challenge is that although I'm very well-positioned, my recent competitors (most of whom have zero credibility/positioning) are very astute affiliate-type internet marketers and are capturing market share. Any ideas on how I can effectively fight this, eg how to highlight my positioning even more effectively and fight the "zero credibility but strong affiliate marketer" presence from new competition online?
Trevor
Am I being a schmuck if I do this???
Posted 4:38 PM on 05/05/08 -
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When I send out a birthday card, sympathy card, or get-well card, is there a way or is it totally taboo and tacky to include a business card? I truly care about the person receiving the card, but I do want them to associate me with the agency. My problem is that my signature is sometimes unreadable, and in my little pea-brain, I'm just trying to throw my card in so that they know who it was from.
the loving sales rep
giving cards without business card
Posted 8:43 PM on 05/07/08 -
Reply to this postme personally, because i am extremely sincere....no offense, I would never put my business card in any card unless it is a thank you for your business or I look forward to doing business with you. I would sign first and last name, legibly. You are wishing them well, right. However do phone them after and ask if they received your card. They will be appreciative...then do business with them.
Trevor
alternative to the card
Posted 1:13 PM on 05/10/08 -
Reply to this postWhat if I had my business information printed on the back of the card itself? At 40, I'm not sure I can improve my handwriting!
carly
Dealing with Objections
Posted 3:32 PM on 05/04/08 -
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I found a few good articles on SalesHQ about handling objections in sales. I think there is some good info here and wanted to pass it on.
http://www.saleshq.com/training/category/29-dealing-with-objections
Joe M.
tupperware salesman
Posted 10:09 PM on 05/02/08 -
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Hi,..I am a tupperware salesman,..I am interested in buying one of jeffery's Teleseminar audio CD's. Can someone please tell me which would be best for me as a tupperware salesman? I would be very thankful. A rookie salesman Joe.
Bernard
Credit Card Marketing/Sales
Posted 1:46 AM on 05/02/08 -
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Hey ya'all.
I am just 18 and new to the sales industry. I sell airlines credit card accounts at the airport.
I am doing good so far but not great and I am having problems closing few types of customers.
1- The ones who never respond to my greeting to approach my kiosk.
2- The ones who once they get to the kiosk and notice a credit card picture on a sign, turn around and walk away or once they realize it is a credit card sale, they are like "is this a credit card?" or "this is a credit card. Oh! no" and run away freaking out.
3- The ones who respond by saying "I have too many credit cards, I do not need more"
4- The ones who have a lot of miles.
5- The ones who answer "No" to my question if they are flying the airline company that I am promoting the credit card for.
Any suggestion on how to deal with them?
My current strategy is to spot a potential customer, call him/her to my kiosk and take control from there.
Me: "Sir! Flying US ***ways?
Customer: "yes"
Me: "I am going to give you a free flight, come on over"
Customer approaches the kiosk...
Me: I am going to set you up so next time you fly you will get to take 2 companions along with you. They fly for $99 roundtrip anywhere in the US. You will receive these ticket annually.
Also, I am going to give you preferred boarding and bagging,
and I am going to top it with 25 000 miles bonus, that is a free roundtrip ticket anywhere in the USA, Canada and Alaska.
You will get these benefits and more others with the US ***ways Mastercard. I just need your driver's license and boarding pass.
N.B. In this type of sales, using the consultant/sales strategy does not work. I can't give the customer an option, because the answer will always be "NO, I do not want it", that is why the attitude id always "I am going to give you".
So, any suggestions on how to improve or what to look for to improve?
Thank you.
Wes
Cold Calling contradiction
Posted 5:17 PM on 04/29/08 -
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In Jeffrey's Little Red Book, he states that cold calling is a waste of time. In fact, he says that he has said that thousands of times. Yet in The Sales Bible, he dedicates an entire "Book" to the art of cold calling and says that it directly affects your sales success. So which is it?
Shad M
Clarification
Posted 10:37 AM on 04/30/08 -
Reply to this postIf you re-read what Jeffrey says it is simple. Cold calling IS NOT a good way to make sales. So in that respect it is clearly (and I have proven this) a waste of time! On the other hand cold calling IS a great place to learn HOW to sell. What better way to learn than getting the worst side of people and trying new ideas on them. Example, I tred this Gitomer tactic for a while: Person on the other end of cold call says "We are happy with our current vendor" I say "my customers tell me they are THRILLED with our product and more PROFITABLE. Wouldn't it be worth your time to find out how you could become THRILLED and MORE PROFITABLE too, instead of just satisfied?" Usually ended in a hang up or "sir please leave". So from that respect, it was a poor way to get sales, but a great way to test out some fun stuff. I love taking away peoples "crap" objections and getting to the real ones. But that's another topic.....
reader
Where did Jeffrey say?
Posted 11:59 AM on 05/08/08 -
Reply to this postJeffrey said, "Cold calling IS NOT a good way to make sales?" Is that a direct quote Shad or is that your personal interpretation? If it is a direct quote could you point me to the book and chapter where I can see where Jeffrey wrote that please? Taken out of context the statement that "Cold calling IS NOT a good way to make sales" seems a bit ignorant so it will help to read the quote in context.
