The Friendly Factor – How Full of it Are You

How important is friendly? To me, if there are 100 qualities of a successful customer service person or salesperson friendly is in the top three, and may be the top one. Friendly makes sales and friendly generates repeat business. Friendly is a quality, and like all qualities, there are varying levels of competency. Friendly is a degree. What's the temperature ...

The “Three You’re Crazy” Rule. Who Does it Apply to?

You get a new job, start a new venture, or get involved with network marketing. Someone says, “You’re crazy;” then, someone else says, “You’re crazy;” then someone else says, “You’re crazy,” and then you quit. That’s the “Three you’re crazy” rule and most people can’t get past it. Can you? You took the new position, or went out on your …