ERROR FREE COMMUNICATION
When someone talks to you, updates you on a project, asks you to do something, assigns you a task, has a business communication of any kind or just needs a favor, here’s a method that eliminates misunderstandings and errors:
- Focus on the communicator.
Stop whatever else you’re doing. Distractions cause errors.
Look at the person who is talking. People communicate both verbally and nonverbally.
Listen with your eyes and ears. Using eye contact increases listening intensity.
- Write the communication down.
Writing the message or task reduces error by 90%.
- Repeat it back.
Repeating gives the communicator peace of mind that the message hasbeen received and understood. Repeat all dates and numbers twice.
- Get confirmation.
The communicator will appreciate acknowledging that you are correct in receiving and understanding the communication.
- Deliver what you promised.
Delivering is as important as listening, writing, and confirming – combined.