Real engagement begins at the handshake — make certain that yours is firm AND that you look the other person in the eye before you start to speak. Then say, “It’s a pleasure to meet you in person.”
I couldn’t say this in the article, because it seemed a bit self-serving, but I would give a copy of one of my books. CEOs love them — especially the Little Gold Book of YES! Attitude and the Little Teal Book of Trust.