IDEA: When interviewing an applicant, ask them to write a game plan on how they will be successful if they are hired. This will tell you how they think and how they write.
If there’s a smart-ass that asks, “Am I going to get paid for this?” cross that guy off the list. He is just a money worrier, and will never do anything for you.
REALITY: Personally, I would hire the smart, eager, inexperienced kid every time. The “experienced” guy is generally not service-oriented; he’s commission oriented. It depends on the industry, but if there are new concepts involved, I would go with the young kid. It’s 80/20 that the old guy won’t adjust, and those are not very good odds. Holden Caulfield (Catcher in the Rye) said, “You hate to tell new stuff to somebody about a hundred years old. They don’t like to hear it. How do you tell someone who’s a hundred what’s new?”