“A – B – C. Always Be Closing.” You may know that line from the infamous sales movie Glengarry Glen Ross where Alex Baldwin plays himself. It’s a throwback sales training line from the 1960’s that manifested itself all the way to the ’80s. The problem with that line is that some people are still using it.
Is it satisfied customers you’re after? NO!
I’m sick of customer satisfaction. The worst companies in the world tout the fact that they won some satisfaction award. It’s not just a bad joke. It’s a pathetic statement.
I’m sorry, I didn’t hear you. Could you repeat that?
“I didn’t hear you.”No, you weren’t listening. “Our people need to listen better. “No, your people need to understand WHY they don’t listen.
What does your voicemail message say about you?
Jeffrey, What is the importance of having a creative, active voicemail rather than a regular everyday message? I am just afraid of not sounding professional enough if I have one on my phone that’s out of the ballpark. Dan
Don’t Just Drink the Water, Eat It!
Ask anyone in New York City why their bagels are the BEST in the world and they’ll say, “It’s the water!”
What would Ben Franklin think of the Ben Franklin close?
The Benjamin Franklin Close (also known as “The Balance Sheet Close”) is one of the classic old time sales tactics used to close a sale. Never heard of it? Shame on you. Not enough sales training.