“A – B – C. Always Be Closing.” You may know that line from the infamous sales movie Glengarry Glen Ross where Alex Baldwin plays himself. It’s a throwback sales training line from the 1960’s that manifested itself all the way to the ’80s. The problem with that line is that some people are still using it.
Is it satisfied customers you’re after? NO!
I’m sick of customer satisfaction. The worst companies in the world tout the fact that they won some satisfaction award. It’s not just a bad joke. It’s a pathetic statement.
Understanding Twitter and the power of “re-tweet”
I asked an audience of 200 mature salespeople and sales managers, “How many of you have a Twitter account with more than 500 followers?”
The Customer is Stalling. What Do I Say Now?
Jeffrey, When a client says he or she is “still reviewing their options,” I know you say that’s the result of their inability to see the value in my product or service. But how should I respond to this objection without pushing the customer away? Thanks, Gladys
The “Art” and “Lessons” of Shopping for Bargains.
I’m spending the day at March aux Puces, the antique flea markets of Paris. Also known as the “Puces” or “MAP,” it hosts 14 named market areas that offer an authentic and one-of-a-kind atmosphere. The market, steeped in history, brings together antique dealers, designers, artisans, artists, and customers from all over the world.
