This Little Piggy Got in the Door!

I hate cold calls. I think they're a waste of time (but that's another issue). For those of you that are still stuck doing them, here's a refreshing look at the process. There are three steps (objectives) to (face-to-face) cold calling: Getting in to see the decider. Gaining the decider's interest. Making the sale (or closing the next step in ...

 

I Have No Reservations About Friendly Service

I was calling to check on reservations for my one night (city un-named) stay. Our office was closed for the holidays, and I couldn't find the information I needed (if you've ever seen my office you'd understand). I knew it was one of two places -- either the Radisson or the Marriott Courtyard. I called directory assistance for the city, ...

 

Decide to Make Every Day the First of Year.

Well it’s a new year again. More resolutions, more goals, more plans. If the new year only ran until February, we would be fine. Most people can only keep their resolutions and goals going for about a month. Don’t take my word for it ask any fitness center. Crammed in January, empty in February. Hey, wait a minute. Didn’t someone …

 

The Friendly Factor – How Full of it Are You

How important is friendly? To me, if there are 100 qualities of a successful customer service person or salesperson friendly is in the top three, and may be the top one. Friendly makes sales and friendly generates repeat business. Friendly is a quality, and like all qualities, there are varying levels of competency. Friendly is a degree. What's the temperature ...