The Friendly Factor – How Full of it Are You
How important is friendly? To me, if there are 100 qualities of a successful customer service person or salesperson friendly is in the top three, and may be the top one. Friendly makes sales and friendly generates repeat business. Friendly is a quality, and like all qualities, there are varying levels of competency. Friendly is a degree. What's the temperature ...
Good, better, best. Which one are you?
Personal achievement. Success. Fulfillment. Big words that every entrepreneur or salesperson seeks. “Get there by setting goals,” they say. “Wrong,” I say. Now, I’m not saying don’t set goals. I am saying don’t set big goals and think that they’re the direct path to personal achievement, fulfillment, or success. They’re not. In my experience, I have found most people set …
The Secret Formula for Personal Achievement is Yours.
“Going for the gold” is wrong. Being the best you can be in order to earn the gold, or get the gold is a surer path to success. What path are you on? Are you the best at what you do? Everyone wants success, but very few achieve the success they dream about. I’m on my journey just like you. …
This Little Piggy Got in the Door!
I hate cold calls. I think they're a waste of time (but that's another issue). For those of you that are still stuck doing them, here's a refreshing look at the process. There are three steps (objectives) to (face-to-face) cold calling: Getting in to see the decider. Gaining the decider's interest. Making the sale (or closing the next step in ...
I Have No Reservations About Friendly Service
I was calling to check on reservations for my one night (city un-named) stay. Our office was closed for the holidays, and I couldn't find the information I needed (if you've ever seen my office you'd understand). I knew it was one of two places -- either the Radisson or the Marriott Courtyard. I called directory assistance for the city, ...