“I almost failed as a salesman,” said Zig as he stood beside me an hour before delivering his motivational message to 2,700 Ziglar disciples.
If your customers are “satisfied,” why are they leaving?
Customer satisfaction is dead. Oh, there are a bunch of huge companies that haven’t figured it out yet. And there are a bunch of hotels and airlines that haven’t figured it out yet. And some (OK most) will never figure it out.
Converting e-mail mystery to e-mail mastery.
Every day for the past ten years, I have received at least one e-mail about e-mails.