Conrad Hilton creates a powerful “new” service.
Presented here is one of the most powerful lessons of customer loyalty. It’s from a man who was arguably the father of hotel hospitality…Conrad Hilton. The lesson is from the book, The New Art of Selling, by Elmer Letterman, published in 1957. This is a story about providing service beyond the normal thought process. This is about the philosophy, “Just …
Decide to Make Every Day the First of Year.
Well it’s a new year again. More resolutions, more goals, more plans. If the new year only ran until February, we would be fine. Most people can only keep their resolutions and goals going for about a month. Don’t take my word for it ask any fitness center. Crammed in January, empty in February. Hey, wait a minute. Didn’t someone …
I Have No Reservations About Friendly Service
I was calling to check on reservations for my one night (city un-named) stay. Our office was closed for the holidays, and I couldn't find the information I needed (if you've ever seen my office you'd understand). I knew it was one of two places -- either the Radisson or the Marriott Courtyard. I called directory assistance for the city, ...
Good, better, best. Which one are you?
Personal achievement. Success. Fulfillment. Big words that every entrepreneur or salesperson seeks. “Get there by setting goals,” they say. “Wrong,” I say. Now, I’m not saying don’t set goals. I am saying don’t set big goals and think that they’re the direct path to personal achievement, fulfillment, or success. They’re not. In my experience, I have found most people set …