When something goes wrong, what do you say?

How do you apologize to a customer? When your company makes an error, or a customer is in some way offended, and an apology is in order, all kinds of options are available. Most of which only make a bad situation worse. How do you respond when something goes wrong? How does your customer service department respond when something goes ...

 

Born or Made? How to Train a Great Salesperson.

You can't teach an old dog new tricks. OK, so don't train old dogs. Same with salespeople. The one's who already know it all need to be left alone to wither and die in a sea of mediocrity - blaming everyone else in the world on the way down. Now for the rest of us. Training is the lifeblood for ...

 

What Does Follow up Have to do with a Bag of Potato Chips?

  Hot prospect. You just made a good phone contact or had a brief meeting, and the prospect is interested in becoming a customer. It’s time for your first follow-up. What do you do? Well, you probably send a package with so much information inside it turns the US postal service from the brink of bankruptcy into a profit making …