This Little Piggy Got in the Door!

I hate cold calls. I think they're a waste of time (but that's another issue). For those of you that are still stuck doing them, here's a refreshing look at the process. There are three steps (objectives) to (face to face) cold calling: Getting in to see the decider. Gaining the decider's interest. Making the sale (or closing the next ...

 

I Have No Reservations About Friendly Service

I was calling to check on reservations for my one night (city un-named) stay. Our office was closed for the holidays, and I couldn't find the information I needed (if you've ever seen my office you'd understand). I knew it was one of two places -- either the Radisson or the Marriott Courtyard. I called directory assistance for the city, ...

 

Decide to Make Every Day the First of Year.

Well it’s a new year again. More resolutions, more goals, more plans. If the new year only ran until February, we would be fine. Most people can only keep their resolutions and goals going for about a month. Don’t take my word for it ask any fitness center. Crammed in January, empty in February. Hey, wait a minute. Didn’t someone …

 

When something goes wrong, what do you say?

How do you apologize to a customer? When your company makes an error, or a customer is in some way offended, and an apology is in order, all kinds of options are available. Most of which only make a bad situation worse. How do you respond when something goes wrong? How does your customer service department respond when something goes ...

 

The “Three You’re Crazy” Rule. Who Does it Apply to?

You get a new job, start a new venture, or get involved with network marketing. Someone says, “You’re crazy;” then, someone else says, “You’re crazy;” then someone else says, “You’re crazy,” and then you quit. That’s the “Three you’re crazy” rule and most people can’t get past it. Can you? You took the new position, or went out on your …

 

Are things getting (slightly) better?

*Editor’s note: This article was written around 2009 but the list of 10.5 things you need to do as the economy begins to rebound is still pertinent today. Are things getting (slightly) better? Are your sales (finally) on the increase? It seems as though there’s a slight sales surge going on, but no one’s talking about it much — probably …