David Newman continues to be one of America’s best coaches for marketing, sales, and small business in general. Buy his book, “Do It! Selling: 77 Instant-Action Ideas to Land Better Clients, Bigger Deals, and Higher Fees.“ You will win as a result. ~ Jeffrey Gitomer Guest column by David Newman: For professional services providers, consultants, and sales professionals… the #1 …
Conrad Hilton creates a powerful “new” service.
Presented here is one of the most powerful lessons of customer loyalty. It’s from a man who was arguably the father of hotel hospitality…Conrad Hilton. The lesson is from the book, The New Art of Selling, by Elmer Letterman, published in 1957. This is a story about providing service beyond the normal thought process. This is about the philosophy, “Just …
Trying to Escape Boston with a Smile. No Luck.
I get to the Boston Logan Airport 2 1/2 hours early for my 6:30pm flight. I run to the US Airways skycap and ask if there's an earlier plane to Charlotte. He says, "Yes 4:30, you'll have to check in at the ticket counter let me take your bags for you." Great! I get to the line, tip the skycap, ...
